Shipping policy
Shipping Policy
We want your GUFFI order to arrive as smoothly as possible.
Processing time
Orders are processed as quickly as possible.
Processing times may vary depending on the product, supplier, destination, and order volume.
Shipping destinations
GUFFI ships to selected countries and regions.
Available shipping methods, costs, and estimated delivery times are shown at checkout based on your delivery address.
Estimated delivery times
Delivery times vary depending on your location, selected shipping method, product availability, and fulfillment location.
Estimated delivery times shown at checkout are estimates and are not guaranteed.
Delays may occur due to:
- customs processing
- carrier delays
- weather
- holidays
- incorrect shipping information
- other circumstances outside our control
Tracking
When tracking is available, you will receive tracking information by email after your order has been shipped.
Tracking updates may take some time to appear after the carrier receives the package.
Incorrect address
Customers are responsible for providing a complete and accurate shipping address.
If an order cannot be delivered because of an incorrect or incomplete address, additional shipping charges may apply.
Customs, duties, and taxes
International orders may be subject to import duties, taxes, or customs fees depending on the destination country.
Where applicable, these charges may be the responsibility of the customer unless otherwise stated at checkout.
Lost or delayed orders
If your order appears significantly delayed or tracking has not updated for an extended period, please contact us at:
hello@guffi.co
We will review the shipment and assist where possible.
Damaged packages
If your order arrives damaged, please contact us with:
- your order number
- photos of the product
- photos of the packaging
We will review the issue and help with the next steps.