Refund policy
Return and Refund Policy
We want you to be happy with your GUFFI purchase.
If you would like to request a return, please contact us within 14 days of receiving your order.
To be eligible for a return, the item should generally be unused, in its original condition, and in its original packaging.
Some products may not be eligible for return due to hygiene, safety, or product-specific reasons.
Before sending any item back, please contact us at:
[your support email]
Please include:
- your order number
- the reason for the return
- photos of the item if it arrived damaged, defective, or incorrect
Returns sent without prior approval may not be accepted.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and clear photos of the product and packaging.
We will review the issue and help with the appropriate next step.
Refunds
Once an approved return is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method.
Please note that your bank or payment provider may need additional time to process the refund.
Shipping costs
Original shipping costs are generally non-refundable unless the item arrived damaged, defective, or incorrect.
Return shipping costs may be the customer’s responsibility unless otherwise agreed.
Order cancellations
If you need to cancel an order, please contact us as soon as possible.
We will do our best to cancel the order before it has been processed or shipped, but cancellation cannot be guaranteed once fulfillment has begun.
For any return or refund questions, contact us at:
hello@guffi.co