Shipping & Returns

Shipping

We want your GUFFI order to arrive as smoothly as possible.

Shipping availability, cost, and estimated delivery times depend on the product and your delivery location. Available options will be shown at checkout.

Once your order has been processed and shipped, tracking information will be provided when available.

Please make sure your shipping address is complete and correct before placing your order.

Processing Times

Orders are processed as quickly as possible. Processing times may vary depending on the product, supplier, destination, and order volume.

Estimated delivery times shown at checkout do not always include processing time.

Tracking

If tracking is available for your order, you’ll receive tracking information by email after shipment.

Tracking updates may take some time to appear after the carrier receives the package.

Delayed Orders

Delivery dates are estimates and may be affected by customs, carrier delays, weather, holidays, or other circumstances outside our control.

If your order appears significantly delayed, contact us and we’ll help review the shipment status.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible.

Include your order number and clear photos of the product and packaging so we can review the issue quickly.

Returns

To be eligible for a return, the item should generally be unused, in its original condition, and in its original packaging unless the product is damaged or defective.

Some products may not be eligible for return for hygiene, safety, or other reasons.

Please contact us before sending any item back. Returns sent without prior approval may not be accepted.

Refunds

Once an approved return is received and reviewed, we’ll let you know whether the refund has been approved.

Approved refunds are issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Questions?

If you have any questions about shipping, returns, or an existing order, please contact us and include your order number.